Refund & Cancellation Policy

Effective Date: 10 May 2025

1. General Policy

At Eagle Eye Solutions, we strive to deliver high-quality IT services that meet our clients’ expectations. Due to the nature of digital and service-based work, our refund and cancellation policy is outlined as follows:

2. Project Cancellations

If a client chooses to cancel a project:

• Cancellations must be made in writing via email to info@eagleeyesolutions.co.za.
• If work has already commenced, the client will be billed for all completed work and associated costs up to the cancellation date.
• Any deposits or advance payments are non-refundable once the project has started.

3. Refunds

Refunds may only be considered under the following conditions:

• If the client cancels the service before any work has commenced (within 3 days of payment).
• If Eagle Eye Solutions is unable to deliver the agreed service due to internal circumstances.

No refunds will be issued for:

• Change of mind after project commencement
• Delays caused by the client (e.g., lack of communication or incomplete content)
• Third-party software or platform limitations

4. Maintenance & Subscription Services

For ongoing services (e.g., hosting, maintenance, or subscriptions):

• Clients must cancel at least 14 days before the next billing cycle.
• No partial refunds will be provided for unused days within the current billing cycle.

5. Dispute Resolution

If you are dissatisfied with our service, we encourage you to contact us to discuss your concerns. We aim to resolve all disputes amicably and fairly.

6. Contact Us

If you have any questions about this policy, please reach out:

Email: info@eagleeyesolutions.co.za
Location: Mpumalanga, South Africa